Privacy Policy dipo4d —
Your Data Is Fully Protected

Dipo4d collects your personal information only when it is necessary to deliver quality services, ensure the security of financial transactions, and comply with applicable legal requirements. We do not collect data beyond what is genuinely needed for those purposes.

Information You Provide Directly

• Full name as per valid identification document
• Identity card number (MyKad) or passport number
• Date of birth and gender
• Active email address and mobile phone number
• Current residential address
• Registered bank account and e-wallet details
• Supporting documents for the KYC (Know Your Customer) process

Automatically Collected Information

• IP address and device information (device type, operating system, web browser)
• Access log records, session times and play durations
• General geolocation data (state/city, not precise coordinates)
• Deposit and withdrawal transaction history
• Gaming history and betting activity
• Platform interaction data (clicks, searches, game preferences)

The personal data we collect is used solely for the stated purposes communicated to you. dipo4d is committed to not using your data beyond the agreed scope. The following are the primary purposes for which your data is used:

• Identity verification: Verifying that you are who you claim to be, completing the KYC process as required by financial authorities.
• Transaction processing: Processing deposits, withdrawals, and all financial activity in your account accurately and securely.
• Account management: Creating, maintaining, and protecting your account, including password resets and two-factor verification.
• Customer support: Answering inquiries, resolving complaints, and providing accurate and relevant technical assistance.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, bot usage, and violations of the terms of service.
• Service improvement: Analyzing usage patterns to improve platform design, speed, and overall user experience.
• Service communications: Sending important account notifications, promotions you have agreed to receive, and system updates.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities in accordance with applicable law.

Understanding how your data moves within the dipo4d system gives you confidence that every stage of processing is carefully controlled. Here is a complete overview of your data journey from start to finish:

Dipo4d does not sell, rent, or disclose your personal data to third parties without your consent, except in the limited situations described below. All data sharing is governed by binding data protection agreements.

Situations Where Data May Be Shared

• Payment service providers: Transaction information required is shared with payment processors (DuitNow, FPX, Touch 'n Go, and others) solely to complete your transaction.
• Identity verification providers: KYC documents may be verified through approved third-party identity verification platforms, subject to strict privacy agreements.
• Legal requirement: dipo4d may be required to disclose certain information to authorities with valid legal jurisdiction, such as in financial crime investigations or pursuant to court orders.
• Technology providers: Our hosting and cloud infrastructure providers may have limited access to data in a purely technical capacity, and they are bound by strict confidentiality agreements.

When data is shared with third-party service providers, we ensure they adhere to data security standards equivalent to or higher than those we apply ourselves.

Dipo4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit our website. They help us identify your session, remember your preferences, and ensure the platform functions correctly.

Types of Cookies We Use

• Essential cookies: Required for core platform functionality — including login session management, security, and page loading. Cannot be disabled.
• Performance cookies: Collecting anonymized analytics data on how users interact with the platform to help us improve design and functionality.
• Preference cookies: Saving your preferences such as language, display theme, and game settings so you do not need to reconfigure them each time.
• Security cookies: Used to detect suspicious access patterns and protect your account from unauthorised login attempts.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect core platform functionality and your overall experience on dipo4d.

The security of your personal data is dipo4d's highest priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorized access, breaches, or damage.

• 256-bit SSL/TLS end-to-end encryption for all data transmissions
• Static data encryption using AES-256 for all sensitive records
• Two-factor authentication (2FA) available for all member accounts
• Continuous 24/7 security monitoring by a dedicated security team
• Regular penetration testing by independent security experts
• Data isolation between different member accounts
• Daily data backups with tested disaster recovery procedures
• Mandatory security training for all staff who handle member data

As a dipo4d member, you have specific rights regarding your personal data guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA). dipo4d fully respects these rights and provides straightforward mechanisms for you to exercise them.

To exercise any of the above rights, contact our support team via live chat or support email. We may require identity verification before processing any data-related request.

Dipo4d retains your personal data only for as long as it is needed for the purpose for which it was collected, or as required by law. When data is no longer needed, it is securely disposed of using approved procedures.

• Active account data: Retained for as long as your account remains active on the dipo4d platform.
• Terminated account data: Retained for a minimum of 5 years after account termination for legal compliance and potential investigation purposes.
• Financial transaction records: Retained for 7 years in accordance with Malaysian financial regulatory requirements.
• Security logs: Retained for 12 months for security incident investigation purposes.
• Cookie data: Session cookies are deleted when you close your browser; persistent cookies remain for the duration set in your cookie settings.

Dipo4d is an online betting platform permitted only for individuals aged 18 and above. We do not knowingly collect or process personal data from minors or individuals below the legal gambling age under Malaysian law.

All account registrations require age verification through a rigorous KYC process, including valid identity document verification. Should we find that a minor's personal data has been inadvertently collected, we will take immediate action to delete that data and close the account without prior notice.

Dipo4d reserves the right to update or amend this privacy policy at any time to reflect changes in our service practices, new legal requirements, or improvements in data security industry standards.

Any material changes to this privacy policy will be communicated to you via one or more of the following methods:

• In-platform notification upon your next login
• Notification email sent to your registered email address
• Update the "Last Updated" date at the top of this page

Your continued use of the dipo4d platform after any amendments take effect constitutes your acceptance of the updated privacy policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or complaints regarding this privacy policy or how dipo4d handles your personal data, our team is ready to assist you at any time.

You may contact the dipo4d Data Protection Officer (DPO) through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform
• Support Email: [email protected] (response within 1–2 business days)
• FAQ Page: Visit our FAQ page for answers to frequently asked questions about privacy

We are committed to addressing every privacy-related inquiry seriously and providing a clear response within the stipulated timeframe. Your satisfaction and trust are our top priority.